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Privacy Policy

Last modified: 25th June 2018

Fix-a-Frame is mindful of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services and why we collect it..
This Privacy Policy applies to all of the services offered by Fix-a-Frame Pty Ltd or its subsidiaries or affiliated companies.
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at
Privacy Matters
Fix-a-Frame Pty Ltd
1230 Logan Road
Mount Gravatt Q. 4123
Australia

Information we collect and how we use it

We may collect the following types of information:

• Information you provide – When you opt-in to our websites or when you visit our physical stores we ask you for personal information. We may combine the information you submit under your account with information from other third parties in order to provide you with a better experience and to improve the quality of our services. We may give you the opportunity to opt out of combining such information.
• Cookies – When you visit Fix-a-Frame's website or any of our domains owned by Fix-a-Frame Pty Ltd, we may send one or more cookies to your computer or other devices. We use cookies to improve your experiences on our websites and to help us track users behavior to improve our offerings.
• Log information – When you access Fix-a-Frame's websites via a browser, application or other client our servers automatically record certain information. These logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the time and date of your request and one or more cookies that may uniquely identify your browser or your account.
• User communications – When you send email or other communications to Fix-a-Frame, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the time and date of the communication. We may use your mailing address, email address, mobile or land-line phone number to communicate with you about our services.
• Affiliated Fix-a-Frame Services on other sites – We may offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Fix-a-Frame in order to deliver the product or service. We process such information under this Privacy Policy.

• Other sites – This Privacy Policy applies to Fix-a-Frame services only. We do not exercise control over the sites that may syndicate some of our content, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

• Provide, maintain, protect, and improve our services and to develop new products and services
• Protect the intellectual rights or property of Fix-a-Frame Pty Ltd.

If we use this information in a manner different than the purpose for which it was collected we will ask for your permission prior to such use.
Fix-a-Frame processes personal information on servers in the United States of America and in Australia. In some cases, we process personal information outside your own country. We work with companies who have secure encrypted data management in place and access to any data is through secured networks. Only trained personnel have authorisation from the Director of Fix-a-Frame to access any personal data and this is done within a supervised environment.

Your Choices

Data collected whilst undertaking work for clients in out retail locations is used from time to time to promote or inform clients of special offers, business activities or other information that we may send via post or Email. If you do not wish to receive information from us please either inform the retail employees or contact the management to ask to be removed from our database.

For online interactions most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies some of Fix-a-Frame's services may not function properly.
Remarketing or Retargeting
Fix-a-Frame uses remarketing from time to time as part of its online advertising. Remarketing is a technique of serving advertisements on Third party vendors based on a website user's prior visit to a Fix-a-Frame website.
Third party vendors, including Google, Bing, Yahoo and Facebook, show our ads on sites on the Internet.
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our websites.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
Or you can visit the Network Advertising Initiative opt out page.

The Teracent cookie is used in Remarketing Dynamic Ads. You can opt out of the Teracent cookie by visiting the Teracent opt-out page.
You can also opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
Fix-a-Frame may use from time to time the DoubleClick advertising cookie when advertising on AdSense partner sites.

Information sharing

Fix-a-Frame only shares personal information with other companies or individuals outside of Fix-a-Frame in the following limited circumstances:

• If we have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and take appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Fix-a-Frame Pty Ltd, its users or the public as required by law.

Information security
Fix-a-Frame takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include regular monitoring of our data collection, storage and processing practices and security measures.

We use appropriate encryption and physical security measures to guard against any unauthorized access to systems where we store personal data.
We restrict access to personal information to Fix-a-Frame Staff. These individuals are bound by confidentiality obligations and may be subject to discipline, including dismissal and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use Fix-a-Frame's services both online and in our retail stores, we make good faith efforts to provide you with access to your personal information and either to correct the data if it is wrong or to delete it at your request if it is not required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests. In some circumstances there may be duplicate copies of individual's data that may be stored in archives or off-site. Although a request to delete the data may be made it may be impractical if not impossible to remove all traces of the data.
Fix-a-Frame regularly reviews its compliance with this Privacy Policy.

When we receive formal written complaints, it is Fix-a-Frame's policy to contact the complainant regarding their concerns.

We will cooperate with the appropriate regulatory authorities to resolve any complaints that cannot be resolved between Fix-a-Frame and the individual.

Privacy Policy Updates

This Privacy Policy may be updated from time to time.

Fix-a-Frame will not reduce your rights under this Privacy Policy without your consent.
We will post any Privacy Policy changes on this page and if the changes are significant, we will notify the public and our clients via signs at point of sale or via online notifications on our websites.
Archived copies of our policies will also be available upon request.

Security

fixaframe.com.au protects all orders and personal information using SSL technology and accepts payments over 128-bit SSL encryption.